Contact Details
How to contact us
IT Centre Help-desk
Staff
If you require help or advice regarding a computer related problem [JMU Assets only].
Please phone our Help-line ext; 2386 where a member of our IT Support team will respond to your request.If we are unable to resolve your problem over the phone we will pay you a visit and if necessary log your details as a job for remedial work where another member of staff will usually respond within 24hrs.
Students
If you require help or assistance please contact the following departments with your related problem.
| Problem type | Contact | Tel: |
| 'On-campus' support, Forgotten password, Print credits, Software support, Wireless access, Blackboard, E-mail, Activating your computing account | 3rd Floor Help-desk , James Parson building, Byrom Street | 0151 231 2386 |
| 'Off-campus' support, Forgotten password, Connecting to your M: drives, Blackboard, Web E-mail, Citrix Client, Activating your computing account | Off Campus Support | +44 (0)151 231 3179 |
| Student record - Module information, Card details, Expired account, Enrolment | Relevant School Office | |
| Disabled accounts - Tuition fees |
Campus Offices |
0151 231 5805/6 |
| Lost or stolen Student ID card |
Learning Resource Centres |
0151 231 3437 0151 231 4270 0151 231 5218 |
| Computing hardware problem [Staff only] | CIS Help-desk [Report a Fault] | 0151 231 5555 |
