Common Queries

Frequently Asked Queries

How are mixed colour/ black & white Printouts charged?

How do I log a fault for Ricoh multi function device, or order staples ?

How do I connect from a Macintosh

How do I print in colour from Microsoft Project (including Gantt charts)?

Can I enlarge a document from A4 to A3 (or other size) without changing the document?

Can I print in a booklet format easily ?

What files can't I print in Web Based Printing?

How do I print lables or transparences with FollowMe printing?

How do I print on letterheaded paper?

 

How are mixed colour/ black & white Printouts charged?

Printouts are charged per page - you do not need to print colour pages separately from black & white pages to get the lowest cost.

If you choose to print colour in FollowMe, you will only be charged more for the pages in colour.

FollowMe printing always defaults to black and white for the lowest cost.

 

How do I connect from a Macintosh ?

Please note: Whilst all Ricoh printers can be sent a print job by a Macintosh user not all offer PostScript functionality. Check with your local support or the sticker on the front of each device before printing to save wasting paper and credits. If you are unsure, follow the instructions below for printing to non-Postscript printers.

MacOS instructions for devices without Postscript.

Documents can now be released from Mac OS X on ANY Ricoh MFD within LJMU via the FollowMe queue, without the need for the device to have a Postscript chip installed. Save the following three open source disk images to your computer:-

gplgs-8.71.dmg (GhostScript v8.71)

footmatic-rip-4.0.6.230.dmg (Print Filter)

pxlmono-1.9.dmg (Custom Print Drivers)

You can obtain these from http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/pxlmono . Install in the following order – GhostScript, Print Filter and finally, Custom Print Drivers

Setting Up FollowMe printing (Mac OS 10.8.x)

Select ‘Print & Scan’ from System Preferences

Authenticate if prompted and click ‘+’ and ‘Add Printer or Scanner…’ from the contextual menu and authenticate again if prompted

From the ‘Add’ window, Ctrl click in the menu bar, select ‘Customize Toolbar…’, drag the ‘Advanced’ button to the toolbar and click ‘Done’

Click the ‘Advanced’ button and from the drop down menus, select

Type: Windows printer via spools

Device: Another device

URL: smb://printsrvX.jmu.ac.uk/FollowMeLJMU (where X can be either 3, 4 or 5)

Provide a descriptive name and location of your choice

From the ‘Use:’ drop down, select ‘Select Printer Software…’, and scroll to choose the driver ‘Ricoh Aficio MP C5000 PXL’

Click ‘OK’ and ‘Add’Add the additional printer options of Finisher SR790 and Lower Paper Trays Option Tray and click OK

Quit System Preferences

 

Printing to FollowMeLJMU queue

Select ‘Print’ from your desired application, within the ‘Printer Features’ and ‘Layout’0 drop downs you can select additional options such as colour or black & white, duplex, stapling, resolution etc.

If prompted for authentication, enter your LJMU username in the format ‘USERS\username and password and click OK and release your print job as normal at any Ricoh MFD using the ‘Tap&Print’ functionality. 

For Postscript compatible printers or where best quality is needed. follow these instructions

MacOS 10.4.x (Tiger)

  • In System Preferences, select Print & Fax from the Hardware group.
  • Click the + button to add a printer
  • While holding down the ALT/Option key on the keyboard, click More Printers...
  • Continue to hold the ALT/Option key until a further window appears.
  • In the Printer Browser window, change the default protocol from AppleTalk to Advanced in the pop up menu.
  • Change Device to Windows Printer via SAMBA
  • Choose a ‘friendly’ device name (for example FollowMe on PRINTSRV5) In the device URL, you must enter your LJMU Username and Password as part of the URL as follows:
    smb://USERS\<JMU Username>:<JMU Password>@printsrv5
  • Select the driver RICOH Aficio MP C4500 PS and click Add. (you may need to download this from http://www.ricoh-support.com/enduser/home/default.asp). You should be returned to the Print & Fax window
  • Click Printer Setup… and set the installable options. Apply these changes and close the Printer Info window.
  • In the Print & Fax window set Selected Printer in Print Dialog and Default Paper Size in Page Setup (if desired), and close the Print & Fax window.
  • Print as usual from your relevant application. Many settings such as Layout, Pages per Sheet, Two-Sided etc can be set from within the printer driver.
  • MacOS 10.5.x (Leopard)

    1. In System Preferences, select Print & Fax from the Hardware group.
    2. Click the + button to add a printer
    3. On the toolbar of the resultant window, Ctrl click and from the contextual menu, select Customize Toolbar.
    4. Drag the Advanced button onto the toolbar and click Done.
    5. Click the Advanced icon and select
      • Type: Windows
      • Device: Another Device
      • URL as smb://printsrv5.jmu.ac.uk/FollowMe
    6. Provide a "friendly" name and location and select the driver RICOH Aficio MP C4500 PS and click Add. (you may need to download this from http://www.ricoh-support.com/enduser/home/default.asp)
    7. From the Installable Options window, select
      • Option Tray: Lower Paper Trays
      • Finisher: Finisher SR790
    8. Click Continue
    9. In the Print & Fax window set Default Printer and Default Paper Size in Page Setup (if desired)
    10. Print as usual from your relevant application. Many settings such as Layout, Pages per Sheet, Two-Sided printing etc can be set from within the printer driver.
    11. In the dialog box that appears, ensure the ‘Registered User’ radio button is selected and enter:
      Name: USERS\<JMU username>
      Password: <JMU Network Password>

    Instructions are similar for other versions of OS 10.x.

    NB Also make sure you set your print driver to default black and white double sided. If this is not done, then you may be printing in colour and single sided for every job. This will mean higher print charges than normal either to yourself (or your department if a member of staff). On Windows machines this is done automatically for you.

    How do I log a job for a Ricoh multi function device?

    Log a job via the the Ricoh Ikon webpage entering your serial number. For staples this is important so you will receive the correct staple type.

    Alternatively ring 5555 or email helpdesk@ljmu.ac.uk with the same information.

     

    Page Setup ButtonHow do I print lables or transparences with FollowMe printing?

    Use the bypass tray in Page Options in the software you are using.

    For example, in Word 2007, goto Page Layout, Click the small arrow to the right of Page Setup and then the paper tab. Bypass tray should be listed.

     

    How do I print on letterheaded paper?

    As above, for small print runs use the bypass tray.

    If you are doing this regularly and can set aside a tray specifically for the paper, contact CIS on 5555 or helpdesk@ljmu.ac.uk.

    A tray can be marked as "special" and to only be used when requested. This will stop the paper being used when another trays run out in either printing or copying.

     

    Can I enlarge a document from A4 to A3 (or other size) without changing the document?

    Yes,  in the print driver. This is a really handy tp when you want to print a poster at different sizes.

    Choose Print, then Properties. On the Paper tab, click the "Print On" and select the Paper size you require.

    You can choose A3, A5 or various other sizes without having to resize and reformat anything.

    NB You will get a far better quality output doing this rather than by copying with an enlarging.

     

    Can I print in a booklet format easily ?

    Yes in the print driver, choose Printer Options & Properties, click the drop down for Duplex and select Booklet.

    Your document (in Word for example) must have a multiple of 4 pages

    You can either print an A5 booklet on A4 paper, or an A4 booklet on A3 paper.

    Some software like Publisher have options for creating booklets also.

     

    How do you print in colour from Microsoft Project?

    There is a bug in the FollowMe driver that stops Microsoft Project Gantt charts printing and other project files printing in colour.

    Simplest solution is to change printer to the alternate queue available to all users.

    On XP, Run up Change Network Printer

    On Windows 7, Run up the JMU App Player and search for "Printer". Run "Change Network Printer" when this is found

    Goto the section for Aldham Robarts and choose Alternate Queues. Pick the printer listed as "Colour Laser (any)".

     

     

    What files can't I print in Web Based Printing?

    Most common files will print, like Office, PDF and various graphics (jpeg, tif, bmp).

    However, you cannot print Microsoft Project or Publisher files. You cannot print Photoshop files.

    More file types are added regularly so keep checking if there are particular files you would like.

     

    Any other queries? Click Here to Ask a Question.



    Page last modified by Martin Connell on 27 August 2013.
     
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