Feedback in action
03 November 2009
Delivering what students want.
Every year students are asked to provide feedback to the University through a variety of channels, both formal and informal. Together with the Students’ Union, we have put in place a number of strategies, so that students are not bombarded with requests for feedback, but there are effective channels for students to make their views heard and ensure that they are well represented.
With a student population of over 25,000, spread across three very different campus areas, it is always going to be difficult to capture the student voice. But it is vital in shaping the way that LJMU develops and evolves to meet the needs of all students, no matter where they are studying.
Over the past two years we have been reshaping support services for students – based upon what was fed back to us and through student focus groups. As a result, from January 2010 ALL standard student administration will be delivered from the three learning resource centres. Faculty staff will continue to provide the specific professional advice associated with their area.
The LRCs have become social learning zones for meeting and working, so we have put all of the support services in the same place. The three campus centres have already joined the LRCs and areas of general student administration will follow in January. We have created very distinct student zones on the ground floor of each LRC and all students can walk into any LRC and get help, advice, guidance and information.
This is feedback in action. The new student zones are a very tangible outcome from students asking for improvement that the University can now deliver.
Read about the importance of the National Student Survey in providing feedback to the University.
