Systems & Process Support
Student System Support e.g. OSS / CRM / SIS
Planning and Information Support (PLN) is responsible for the functional support of student administration systems and their future development. The team will focus on supporting staff that use these corporate systems by:
- Providing a supportive and responsive student systems Helpdesk to users who provide the front-line delivery
- Delivering appropriate training on student systems to both new and existing staff in line with LJMU processes
- Creating a central repository for up to date training documentation that is readily available and easy to use, via the Oracle User Productivity Kit (UPK)
- Encouraging knowledge transfer by initiating ‘health checks’ and discussion groups with all staff users
- Communicating with staff re further development of the student systems and taking part in ‘User Forums’.
Available Training Documents
Request Access to OSS / CRM / SIS
To use the Oracle Student System (OSS), Customer Relationship Management (CRM) or the Student Information System (SIS) you must be granted access by Planning & Information. To request access please use the following forms:
Student Process Support
Student Process Support is the support and management of functional services for students and space management to ensure that such activities are managed, organised and carried out effectively. This covers all student lifecycle processes including:
- Enquiry
- Application
- Recruitment
- Admission
- Enrolment
- Exam Scheduling and Organisation
- Assessment & Progression
- Graduation
- Certification
- Welfare & Complaints
- TimetablingSpace Management
Such activities are an integral part of the Student Experience at Liverpool John Moores University and as such take institutional priority because of their importance in enhancing and encouraging student recruitment and retention.
For further information please contact the Helpdesk
